FAQs

Welcome to BYCRIDE’s FAQ section! Below are answers to the most common questions about our products, shipping, returns, payments, and warranty.

1. Orders & Payments

Q1. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, MasterCard, AmEx, Discover)

  • PayPal

  • Shopify Payments

  • Apple Pay, Google Pay, Shop Pay

  • Gift cards & discount codes

Q2. When will I receive my order confirmation?

Immediately after placing your order, you’ll get a confirmation email with your order details.
If you don’t receive it within a few minutes, please check your spam/junk folder.

Q3. Can I cancel or modify my order?

  • Yes, you can cancel or modify your order before it ships.

  • Once shipped, you can request a return after delivery.
    Contact us immediately at support@bycride.com.

2. Shipping & Delivery

Q4. How long does shipping take?

  • Processing time: 1–2 business days

  • Delivery time: 4–6 business days (U.S. mainland)

  • Tracking details are emailed once your order ships.

Q5. Do you offer free shipping?

Yes ✅

  • Free standard shipping on all e-bike orders within the continental U.S.

  • Accessories and parts under $100 may include a small shipping fee.

Q6. Do you ship internationally?

Yes, we ship to select countries. 🌍

  • International shipping rates and delivery times vary by destination.

  • Import duties, customs fees, and taxes are the customer’s responsibility.

3. Returns & Refunds

Q7. What is your return policy?

We offer a 30-day hassle-free return policy:

  • Products must be unused and in like-new condition.

  • Include all original packaging, tools, and accessories.

  • Free return shipping for eligible returns within the U.S.

📌 For more details, see our Return & Refund Policy.

Q8. How do I request a return or exchange?

  1. Email us at support@bycride.com.

  2. Include your order number, photos of the item, and reason for return.

  3. We’ll provide you with a Return Merchandise Authorization (RMA) and instructions.

Q9. How long does it take to get a refund?

  • Once we receive and inspect your return, refunds are processed within 3–5 business days.

  • The amount is returned to your original payment method.

4. Products & Warranty

Q10. Do BYCRIDE e-bikes come with a warranty?

Yes ✅

  • All BYCRIDE e-bikes include a manufacturer warranty that covers the motor, battery, frame, and electronics.

  • Warranty does not cover misuse, accidents, or unauthorized modifications.

📌 For complete details, check our Warranty Policy.

Q11. How far can BYCRIDE e-bikes go on a single charge?

  • Depending on the model, range varies between 50–100 miles per charge.

  • Factors like terrain, rider weight, assist level, and weather affect range.

Q12. Are BYCRIDE e-bikes waterproof?

  • BYCRIDE e-bikes are water-resistant, not fully waterproof.

  • Light rain is fine, but avoid submerging your e-bike or riding through deep water.

Q13. Do I need to assemble my e-bike?

  • Most BYCRIDE e-bikes arrive 85–90% pre-assembled.

  • Basic tools are included, and setup takes 15–30 minutes.

  • We also provide video guides and manuals for assistance.

5. Customer Support

Q14. How can I track my order?

Once your order ships, you’ll receive a tracking email.
You can also track it anytime using our Track Your Order page.

Q15. How can I contact BYCRIDE support?

You can reach us via:
📧 Email: support@bycride.com
🌐 Website: www.bycride.com

6. Tips for Best E-Bike Performance

  • Charge your battery fully before first use.

  • Avoid leaving the battery completely drained for long periods.

  • Check tire pressure regularly for smooth rides.

  • Clean and lubricate your chain at least once a month.

  • Store your e-bike in a dry, cool place.